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Delivery Policy

Your order can be delivered anywhere in the Republic of Cyprus by our own Stroma Distribution Department. Just enter the exact delivery address when you place your order.

Delivery times depend on the product:

  • Linen and pillows: 2–3 working days
  • Mattresses and toppers: 4–6 working days
  • Beds and divans: 10–15 working days

Delivery cost:

  • Orders of €150 and over: free delivery
  • Orders under €150: €40 flat rate
  • Collection from any of our stores: free
  • Small items via ACS Courier: €5

Our delivery team will contact you 1–2 days in advance to arrange a delivery date. Assembly is included — we assemble your bed on the delivery floor. Transport to an upper floor (for example by telescopic lift) is arranged at the customer's cost, and we are happy to suggest a partner who can help.

If you would like us to take away your old mattress, we can do so for €20 when we deliver your new one — just let us know when you place your order.

Remote or hard-to-reach addresses: for locations more than 20 km from a city centre, or that our vehicles cannot access, the delivery cost may vary. We will always confirm with you before dispatch.

Cancellation Policy

If you wish to cancel a placed order, you need to contact us within 24 hours, via one of the channels below.

Note: orders that consist of special-sized (made-to-order) products cannot be cancelled.

Returns Policy

For reasons of hygiene, mattresses, toppers and other sleep products cannot be returned once they have been opened or used. Unopened items may be returned within 14 days of delivery, provided they are new, unused and in their original packaging. Linen and pillows may be returned within 14 days if unopened and unaltered. Returns are accepted on regular sizes only; non-regular (made-to-order) sizes are not accepted. We do not offer exchanges outside of our 1-Week Mattress Trial.

If your item is faulty or the return is the result of our error, we cover the return shipping cost. In any other case, the return shipping cost is the customer's responsibility. Approved refunds are processed within 7 working days of our inspection of the returned item. For full details, please see our Return and refund policy.