Returns
We want you to feel confident about your purchase. For reasons of hygiene, opened sleep products can't be returned — but here's exactly what can be returned, the time limits, and how to arrange it.
What can be returned
| Item | Returnable? | Time limit |
|---|---|---|
| Mattresses, toppers, beds & divans (opened or used) | No — hygiene | Not returnable once opened or used |
| Unopened items (new, unused, in original packaging) | Yes | Within 14 days of delivery |
| Linen & pillows (unopened & unaltered) | Yes | Within 14 days of delivery |
| Non-regular / made-to-order sizes | No | Not returnable |
Want to try a mattress first? Our 1-Week Mattress Trial lets you sleep on it before you commit — the way to test comfort without the no-returns limit above.
Common questions
Can I return a mattress I've already slept on?
For reasons of hygiene, no — a used or opened mattress can't be returned. If you'd like to test comfort before you commit, take a look at our 1-Week Mattress Trial.
What items can I return?
Any unopened item in its original packaging, within 14 days of delivery. Linen and pillows can be returned within 14 days as long as they're unopened and unaltered.
Do you offer exchanges?
We don't offer exchanges outside of our 1-Week Mattress Trial.
When will I receive my refund?
Approved refunds are processed within 7 working days of our inspection of the returned item.
Who pays for return shipping?
If the item is faulty or the return is the result of our error, we cover the return shipping cost. In any other case, the return shipping cost is the customer's responsibility.
Can I cancel an order?
Yes, if you contact us within 24 hours of placing it. Orders for special-sized (made-to-order) products can't be cancelled.
How do I start a return?
Contact us at info@stroma.com.cy or +357 22486898, Monday–Friday 08:00–16:30, and we'll guide you through it.
